Privacy Policy

PRIVACY POLICY

Last updated: 7 August 2026

True Grit Concrete respects your privacy and is committed to handling your personal information responsibly.

INFORMATION WE COLLECT

We may collect personal information that you provide through our website, Facebook or Instagram advertisements, online quote forms, telephone calls, email, SMS, WhatsApp or other communications.

This information may include:

• Your name
• Phone number and email address
• Property or project address and suburb
• The type and approximate size of your project
• Photos, plans, measurements or files you choose to provide
• Details about your enquiry, quote or requested work
• Records of our communications with you

Our website may also collect general technical information through cookies and analytics, such as browser type, device type, pages visited and general website usage.

HOW WE USE YOUR INFORMATION

We may use your information to:

• Respond to your enquiry
• Prepare and follow up quotes
• Contact you by telephone, email, SMS or WhatsApp
• Arrange site inspections and schedule work
• Provide concreting, retaining-wall and landscaping services
• Manage customer records and improve our services
• Operate our website, advertising and customer relationship management systems
• Send relevant marketing communications where you have agreed to receive them
• Meet our legal, insurance and business obligations

You can ask us to stop sending marketing communications at any time.

HOW WE COLLECT INFORMATION

We generally collect personal information directly from you when you submit an online form, respond to an advertisement, contact us, request a quote or engage us to perform work.

Information submitted through Facebook or Instagram lead advertisements may also be provided to us by Meta in accordance with your Meta account settings and Meta’s privacy terms.

DISCLOSURE OF INFORMATION

We may share personal information with service providers who help us operate the business, including website-hosting providers, advertising platforms, CRM providers, communication services, professional advisers, insurers, employees, subcontractors and suppliers.

We only share information reasonably necessary for these providers to perform their services. We do not sell your personal information.

We may also disclose information where required or authorised by law.

OVERSEAS DATA PROCESSING

Some technology providers we use, including website-hosting, CRM, advertising and communication providers, may store or process information outside Australia, including in the United States. Their handling of information is governed by their own privacy and security practices.

DATA SECURITY AND RETENTION

We take reasonable steps to protect personal information from misuse, interference, loss and unauthorised access, modification or disclosure.

We retain information for as long as reasonably necessary to manage enquiries, provide services, maintain business records and meet legal or insurance requirements. Information that is no longer required may be securely deleted or de-identified.

ACCESSING OR CORRECTING YOUR INFORMATION

You may contact us to request access to personal information we hold about you or to ask us to correct inaccurate or outdated information.

PRIVACY QUESTIONS OR COMPLAINTS

If you have a question or complaint about how we have handled your personal information, please contact us:

True Grit Concrete
Mount Gravatt East, Brisbane QLD 4122
Phone: 0436 295 635
Email: admin@truegritconcrete.com.au

We will review your request or complaint and respond within a reasonable period.

CHANGES TO THIS POLICY

We may update this privacy policy when our business practices, services or legal obligations change. The current version will be published on our website.